Small batch context
Each bag is cut and sewn in small batches at the studio, so availability for exchanges can be limited.
Return Policy for handmade fabric bags
How vivtorexquoglarn handles returns and exchanges for handmade fabric bags and accessories.
Approach
Our approach to returns and exchanges
We want each handmade piece to feel right for your daily use while also respecting the time and materials involved.
Inspect upon arrival
We encourage you to inspect your piece carefully when it arrives and contact us promptly with any concerns.
Reach out quickly
Contact us within a reasonable window after delivery if something feels off so we can look for a thoughtful solution.
Eligibility
When a return or exchange may be possible
We review each situation individually, taking into account the nature of the fabric and how the piece has been used.
Condition of items
Items should be returned in the same condition they arrived in, with tags and any accessories included where applicable.
Custom pieces
Pieces made with custom measurements or unique fabric pairings may have more limited return or exchange options.
Proof of purchase
We may ask for a simple proof of purchase such as a confirmation email so we can locate your order in our records.
Process
How to start a return or exchange conversation
We handle return and exchange discussions directly through the studio rather than through automated tools.
Contact us first
Send a message describing the issue and how the bag fits into your day so we can understand what is not working.
Shipping items back
We will share the return or exchange address and any shipping details by email once we have reviewed your request.
Next steps after review
After review, we may offer an exchange, adjustment, or other option that feels appropriate for both you and the studio.